1. General Policy
Refund eligibility may depend on the product, application, SaaS service, subscription or digital offer purchased.
Any product-specific conditions displayed at checkout or on the applicable purchase page should be considered together with this Policy.
2. Requesting a Refund
Refund requests should be submitted by email to:
Please include the email address used during purchase, the product or service purchased and, where available, the transaction or order reference.
3. Review of Requests
We may review transaction information, applicable product terms, account records and other relevant details before processing a request.
4. Approved Refunds
When a refund is approved, it is generally submitted through the original payment method where operationally available.
Processing times may vary depending on the payment processor, card issuer, bank or payment method.
5. Digital Access After Refund
Access to a refunded digital product, application, member area, subscription or SaaS service may be suspended or terminated after the refund is processed.
6. Subscription Services
Subscription products may include additional cancellation or renewal conditions presented as part of the specific offer.
7. Duplicate Charges
If you believe you were charged more than once for the same purchase, please contact us so we can investigate the transaction.
8. Unauthorized Transactions
If you believe a transaction was unauthorized, contact our support team promptly and consider contacting your financial institution where appropriate.
9. Billing Disputes
We encourage customers to contact our team before initiating a payment dispute whenever possible so that we have an opportunity to investigate and resolve the issue directly.
10. Policy Updates
We may revise this Policy as our products, systems, payment providers or business practices evolve.
11. Contact
NVD DIGITAL LTDA
Tax ID / CNPJ: 64.986.050/0001-72
Rua dos Juazeiros, 8 — Presidente Costa e Silva
Mossoró / RN — Brazil